the pain out of breakdowns
Recovery vehicles have become a familiar sight in Mayo and surrounding
counties over the past few decades. The Ballinrobe based company's managing
director Billy McDonald explains more.
McDonald Recovery is a family run business that has been operational for
the past three decades that begun with just a transit van and winch, but
as the business grew so too did the fleet which now consists of trucks,
a van, jeep and motorbikes. Each recovery vehicle is manned 24 hours a
day, seven days by a week highly-trained and skilled personnel.
Due to the efficiency, professionalism, convenience and affordability
of its stellar services, McDonald Recovery boasts a burgeoning portfolio
of prestigious clients.
The business was founded in 1981," revealed Billy. "Over
the years, we have built up a successful business. We have contracts with
blue-chip companies such as the I.M.A and M.I.S. We also have contracts
with the Gardai. We would also have a good bit of private work to carry
out and this could range from crashes right down to someone just running
out of petrol. You would come across a wide range of problems on the road.
The work we do with the Gardai can vary from picking up abandoned
vehicles to store vehicles in sheds that we have. We have the capacity
to store up to 200 cars at the yard here in Ballinrobe and it is a secure
location that is safely guarded to give the customer peace on mind. There
is an indoor area available for vehicle inspection purposes and the premises
are secured by 24hr CCTV and alarm system.
Billy has seen many changes in the recovery industry over the years with
new legislations being introduced on a regular basis. But despite the
extra paperwork involved, he feels the changes have been for the better.
Certainly, the introduction of more stringent laws has helped remove
the 'cowboy' from this industry and anyone trying to get into the business
has to have the proper certificates in place. Before this, a lot of operators
were not properly covered with the right insurance, but that can't happen
McDonald Recovery prides itself on providing a reliable and efficient
service, which it has been doing for 30 years now. Through their expert
knowledge, they can take the hassle out of any breakdown and ensure the
process is stress free as possible.
Our customers know that when they come to us they receive an experienced
and professional service. We can be relied upon to do the job properly.
If there's a breakdown or a road traffic accident, we endeavor get to
the scene as quickly as possible. We've noticed a big increase in business
over the past seven or eight years. In that time, we've spread our wings
to the extent that we now have a fleet of recovery vehicles. Whether it's
light or heavy recovery, on road or off road it's no problem to us. We
usually hire someone else in to do the heavy work, so this means we provide
a wide range of services."
McDonald's have the equipment and machinery to carry out any job and no
vehicle is too big or small and do what it says on the tin as they are
a specialised vehicle recovery service. Offering a 24hr service means
that customers can rest assured that in the unfortunate situation of being
broken down anywhere in the country, McDonald's will be there to assist
as swiftly as possible.
"It is necessary to do this in order to ensure that we keep providing
a high quality of service to our customers. If they are not happy they
will go elsewhere, so it is up to us to make sure that they are pleased
with the service that we provide to them.
Health and Safety is a major issue within the recovery industry and Billy
admits that maintaining the vehicles is given the utmost priority and
all are checked on a regular basis. Maintenance is a major part
of this business, the recovery vehicles have to be kept in the best of
condition and we ensure that is the case. Safety checks are carried out
on a weekly basis.
Over the years, a great deal of money has been invested in the business
to make sure that the best service possible is offered. As for the future,
Billy plans to consolidate the operation by continuing to provide a first-class
service that clients can depend on. With a superb fleet of specialist
equipment at his disposal, a thorough knowledge of this sector and a proven
track record in breakdowns and recovery, McDonald Recovery is ideally
situated to consolidate and thrive.
We know what we're about and we'll continue to provide the service
we're renowned for, he concludes. I suppose these are challenging
times for everybody in Ireland so we'll try to keep the ship afloat and
run the business as well as we possibly can.
Like all businesses, McDonald's are planning to continue with the level
of success that they have already achieved and despite the downturn in
the economy, they intend to maintain and increase their large customer
Billy concluded: We've come a long way over the past few years and hopefully
we'll continue to do well and keep our customers happy.